The ICAEW has highlighted an important point in HMRC’s Agent Update Issue 129 around suspension of agent accounts without notice a position reported to the institute by several of its member firms. The HMRC Update notes that agent accounts are often targeted by fraudsters given the access they can give to multiple clients’ records. Where an account may have been compromised HMRC say: ‘we act quickly – and in some cases will suspend that account without notice. We appreciate the position this can sometimes place agents in but we know you understand that our priority must always be the safety of customer data’. Agents who report account access problems via HMRC’s online services helpdesk can expect a call back within 72 hours.
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The ICAEW has highlighted an important point in HMRC’s Agent Update Issue 129 around suspension of agent accounts without notice a position reported to the institute by several of its member firms. The HMRC Update notes that agent accounts are often targeted by fraudsters given the access they can give to multiple clients’ records. Where an account may have been compromised HMRC say: ‘we act quickly – and in some cases will suspend that account without notice. We appreciate the position this can sometimes place agents in but we know you understand that our priority must always be the safety of customer data’. Agents who report account access problems via HMRC’s online services helpdesk can expect a call back within 72 hours.
If you or your firm subscribes to Taxjournal.com, please click the login box below:
If you do not subscribe but are a registered user, please enter your details in the following boxes:
