HMRC is using a ‘customer centric strategy’ to transform the way it delivers services, manages contact and conducts interventions, the department proclaimed in its ‘Business Plan 2011-15’.
The publication of departmental business plans will bring about a fundamental change in how departments are held to account for implementing policy commitments, said Cabinet Office Minister Oliver Letwin. Every month, departments will publish ‘a simple report on their progress towards meeting their commitments’.
HMRC declared that by 2015 it will be ‘smaller and more streamlined, as we remodel services for customers and invest in work against tax avoidance, evasion and fraud’.
HMRC expects to publish a ‘change and delivery plan’ in February 2011. The PAYE system will be transformed through the use of real time information, it said, but RTI will not be delivered until April 2014.
A one click registration wizard, to be established within the next 12 months, will permit ‘multi-regime registrations’ for new businesses.
HMRC is using a ‘customer centric strategy’ to transform the way it delivers services, manages contact and conducts interventions, the department proclaimed in its ‘Business Plan 2011-15’.
The publication of departmental business plans will bring about a fundamental change in how departments are held to account for implementing policy commitments, said Cabinet Office Minister Oliver Letwin. Every month, departments will publish ‘a simple report on their progress towards meeting their commitments’.
HMRC declared that by 2015 it will be ‘smaller and more streamlined, as we remodel services for customers and invest in work against tax avoidance, evasion and fraud’.
HMRC expects to publish a ‘change and delivery plan’ in February 2011. The PAYE system will be transformed through the use of real time information, it said, but RTI will not be delivered until April 2014.
A one click registration wizard, to be established within the next 12 months, will permit ‘multi-regime registrations’ for new businesses.
