HMRC has responded to the recommendations of the Public Accounts Committee (PAC) following the committee’s October 2019 inquiry into HMRC’s latest annual report and accounts.
HMRC has declined to set an annual target for reducing the size of the tax gap, which the government believes is not suitable as an annual performance target.
Responding to the call to set out how it intends to tackle risks associated with the growth in self-employment, HMRC drew attention to its work on expanding real-time data-sharing and payment, and progress on its MTD for income tax pilot.
The government has accepted the recommendation to re-evaluate the case for making tax digital and HMRC has now published its evaluation report.
While HMRC agreed with the recommendation to set targets with a broader overview of customer experience, it did not agree to set new targets by March 2020 for reporting in 2020/21, as new measures identified will first need to be tested to establish what good performance looks like.
HMRC accepted the recommendation to make improvements to its recruitment processes.
HMRC has agreed to inform all tax credits claimants of their overpayments and has already incorporated this into current processes.
HMRC has responded to the recommendations of the Public Accounts Committee (PAC) following the committee’s October 2019 inquiry into HMRC’s latest annual report and accounts.
HMRC has declined to set an annual target for reducing the size of the tax gap, which the government believes is not suitable as an annual performance target.
Responding to the call to set out how it intends to tackle risks associated with the growth in self-employment, HMRC drew attention to its work on expanding real-time data-sharing and payment, and progress on its MTD for income tax pilot.
The government has accepted the recommendation to re-evaluate the case for making tax digital and HMRC has now published its evaluation report.
While HMRC agreed with the recommendation to set targets with a broader overview of customer experience, it did not agree to set new targets by March 2020 for reporting in 2020/21, as new measures identified will first need to be tested to establish what good performance looks like.
HMRC accepted the recommendation to make improvements to its recruitment processes.
HMRC has agreed to inform all tax credits claimants of their overpayments and has already incorporated this into current processes.
