Kate Ramm explains how HMRC’s relationship management approach for large businesses is transforming the way that HMRC work, delivering better tax compliance and a more effective resolution of issues
The 2006 Review of Links with Large Business set a clear direction for the way HMRC wanted to work with its large business customers. It transformed how we worked and stressed the importance of building better relationships based on trust and transparency as the key to delivering a more effective and efficient tax administration. Businesses and their representatives have told us that (whilst there is more that we can do) we have made significant progress in developing our relationship with our large business customers enabling us to focus on the most significant tax issues.
HMRC has also developed a clear customer-centric business strategy that sets the framework for how our staff deliver our services and interventions. It...
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Kate Ramm explains how HMRC’s relationship management approach for large businesses is transforming the way that HMRC work, delivering better tax compliance and a more effective resolution of issues
The 2006 Review of Links with Large Business set a clear direction for the way HMRC wanted to work with its large business customers. It transformed how we worked and stressed the importance of building better relationships based on trust and transparency as the key to delivering a more effective and efficient tax administration. Businesses and their representatives have told us that (whilst there is more that we can do) we have made significant progress in developing our relationship with our large business customers enabling us to focus on the most significant tax issues.
HMRC has also developed a clear customer-centric business strategy that sets the framework for how our staff deliver our services and interventions. It...
If you or your firm subscribes to Taxjournal.com, please click the login box below:
If you do not subscribe but are a registered user, please enter your details in the following boxes:
