The Adjudicator’s Office has published its 2015/16 annual report, covering complaint handling by HMRC, the Valuation Office Agency and The Insolvency Service (see http://bit.ly/29xtNZZ).
The Adjudicator’s Office has published its 2015/16 annual report, covering complaint handling by HMRC, the Valuation Office Agency and The Insolvency Service (see http://bit.ly/29xtNZZ). The largest proportion of complaints received involved HMRC tax credits.
In 2015/16, the Adjudicator recommended that HMRC pay a total of £82,580 in redress to complainants for worry and distress and poor complaints handling (£243,967 in 2014/15). She also asked HMRC to reimburse £57,126 for direct costs (£123,605 in 2014/15). The Adjudicator recommended that HMRC give up liability for tax and overpaid tax credits amounting to £806,755 (£2,629,197 in 2014/15).
The Adjudicator, Helen Megarry, said: ‘It is very positive to see the improvement in complaint handling over the past year by all three organisations, demonstrating their willingness to learn from complaints.’
The Adjudicator’s Office has published its 2015/16 annual report, covering complaint handling by HMRC, the Valuation Office Agency and The Insolvency Service (see http://bit.ly/29xtNZZ).
The Adjudicator’s Office has published its 2015/16 annual report, covering complaint handling by HMRC, the Valuation Office Agency and The Insolvency Service (see http://bit.ly/29xtNZZ). The largest proportion of complaints received involved HMRC tax credits.
In 2015/16, the Adjudicator recommended that HMRC pay a total of £82,580 in redress to complainants for worry and distress and poor complaints handling (£243,967 in 2014/15). She also asked HMRC to reimburse £57,126 for direct costs (£123,605 in 2014/15). The Adjudicator recommended that HMRC give up liability for tax and overpaid tax credits amounting to £806,755 (£2,629,197 in 2014/15).
The Adjudicator, Helen Megarry, said: ‘It is very positive to see the improvement in complaint handling over the past year by all three organisations, demonstrating their willingness to learn from complaints.’
