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Barclays’ tech outage: penalties, interest and HMRC’s constitutional boundaries

The January Barclays tech outage shines a light on the sometimes uncompromising interest and penalty regimes facing taxpayers which, in this context, demand flexibility, write Jessica Kemp and Catherine Hill (White & Case).

On Friday 31 January 2025 Barclays faced a severe tech outage which affected its mobile and online banking services leaving UK retail customers unable to make payments from their Barclays accounts. The outage coincided with the deadline for filing self-assessment tax returns with HMRC and paying any outstanding tax and it is likely that many UK taxpayers were affected.

On Sunday 2 February 2025 the bank confirmed that this issue was resolved and delayed payments processed however it was reportedly still bringing balances up to date and addressing any outstanding issues. Barclays has also said that it is working closely with HMRC to minimise the impact on those submitting self-assessments ...

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