HMRC has published a summary of the alternative dispute resolution (ADR) pilot for large or complex cases ranging across businesses, public bodies and individuals. The pilot started in June 2011 following the publication of the refreshed litigation and settlement strategy.
HMRC has published a summary of the alternative dispute resolution (ADR) pilot for large or complex cases ranging across businesses, public bodies and individuals. The pilot started in June 2011 following the publication of the refreshed litigation and settlement strategy. The aim was to test the use of ADR techniques for large or complex cases ranging across business customers and public bodies and individuals. The pilot is said to have a 93% approval rating, with comments from external participants including: ‘I have always been a sceptic of mediation, but I think I am converted after today’ and ‘facilitated discussion may actually be of value in many apparently intractable cases and should be considered more often’. HMRC said that outcomes show that ADR can be useful in speeding up dispute outcomes in suitable cases, and the department’s facilitators have been proven to be objective and even-handed for all types of customer.
As reported in Tax Journal last week, HMRC has now ended the pilots but ADR will continue to be available, having been launched in full on 2 September. The Dispute Resolution Unit will continue to act as the central point of contact. HMRC says customers considering ADR in relation to a current dispute may wish to consult their caseworker or customer relationship manager first.
HMRC has published a summary of the alternative dispute resolution (ADR) pilot for large or complex cases ranging across businesses, public bodies and individuals. The pilot started in June 2011 following the publication of the refreshed litigation and settlement strategy.
HMRC has published a summary of the alternative dispute resolution (ADR) pilot for large or complex cases ranging across businesses, public bodies and individuals. The pilot started in June 2011 following the publication of the refreshed litigation and settlement strategy. The aim was to test the use of ADR techniques for large or complex cases ranging across business customers and public bodies and individuals. The pilot is said to have a 93% approval rating, with comments from external participants including: ‘I have always been a sceptic of mediation, but I think I am converted after today’ and ‘facilitated discussion may actually be of value in many apparently intractable cases and should be considered more often’. HMRC said that outcomes show that ADR can be useful in speeding up dispute outcomes in suitable cases, and the department’s facilitators have been proven to be objective and even-handed for all types of customer.
As reported in Tax Journal last week, HMRC has now ended the pilots but ADR will continue to be available, having been launched in full on 2 September. The Dispute Resolution Unit will continue to act as the central point of contact. HMRC says customers considering ADR in relation to a current dispute may wish to consult their caseworker or customer relationship manager first.
