An HMRC issue briefing explains that a new service will involve identifying taxpayers who need extra help and then offering them the support that suits them best. Specialist phone advisers will take the time to resolve tax and tax credits queries in-depth in one call, accessing experts from different parts of HMRC during the call, so that customers will not have to speak to multiple advisers. Where a face-to-face meeting is most appropriate, a new team of mobile advisers will arrange to meet customers at convenient locations in the community, or at their home or place of work. HMRC ran a successful pilot on this basis in north-east England from June to December 2013. It also ran a consultation on the new service between March and May last year, again responses were, overall, positive.
HMRC has announced a new pilot for a small number of ‘customers’. The pilot will offer the option for self-assessment taxpayers to receive email alerts and view messages from HMRC online through a secure, personalised portal, the possibility for PAYE taxpayers to submit changes affecting tax codes online and a new online service for SMEs.
An HMRC issue briefing explains that a new service will involve identifying taxpayers who need extra help and then offering them the support that suits them best. Specialist phone advisers will take the time to resolve tax and tax credits queries in-depth in one call, accessing experts from different parts of HMRC during the call, so that customers will not have to speak to multiple advisers. Where a face-to-face meeting is most appropriate, a new team of mobile advisers will arrange to meet customers at convenient locations in the community, or at their home or place of work. HMRC ran a successful pilot on this basis in north-east England from June to December 2013. It also ran a consultation on the new service between March and May last year, again responses were, overall, positive.
HMRC has announced a new pilot for a small number of ‘customers’. The pilot will offer the option for self-assessment taxpayers to receive email alerts and view messages from HMRC online through a secure, personalised portal, the possibility for PAYE taxpayers to submit changes affecting tax codes online and a new online service for SMEs.
