HMRC has updated its single departmental plan, setting out the authority’s objectives for 2019. The latest performance figures will be updated following publication of HMRC’s annual report and accounts for 2018/19.
The latest set of objectives to ‘bear down on tax avoidance and evasion’ include:
HMRC appears to have dropped the specific target contained in the previous plan to increase prosecutions of serious and complex tax crime to 100 a year by the end of the Parliament.
Also absent from the new plan is the focus on resolving disputes ‘by agreement or through litigation, whichever best secures the tax that is legally due’.
See HM Revenue and Customs single departmental plan, bit.ly/2KRhpLn.
On 18 June, HMRC chief executive, Sir Jonathan Thompson, wrote to the chair of the Commons Treasury committee, acknowledging problems with the making tax digital for VAT helpline. Annexed to the letter was a breakdown of call waiting times for January to May 2019. This showed an average speed of answer during May of 16 minutes, against a target of five minutes. HMRC’s telephony performance ‘has been impacted by ongoing recruitment and staffing shortfalls’, Sir Jonathan said. Staffing levels have now increased and Sir Jonathan confirmed that HMRC, ‘aim to achieve at or around our 5-minute monthly average speed of answer target and maintain this thereafter ensuring normal service for the first significant quarterly filing deadline for MTD on 7 August’.
HMRC has updated its single departmental plan, setting out the authority’s objectives for 2019. The latest performance figures will be updated following publication of HMRC’s annual report and accounts for 2018/19.
The latest set of objectives to ‘bear down on tax avoidance and evasion’ include:
HMRC appears to have dropped the specific target contained in the previous plan to increase prosecutions of serious and complex tax crime to 100 a year by the end of the Parliament.
Also absent from the new plan is the focus on resolving disputes ‘by agreement or through litigation, whichever best secures the tax that is legally due’.
See HM Revenue and Customs single departmental plan, bit.ly/2KRhpLn.
On 18 June, HMRC chief executive, Sir Jonathan Thompson, wrote to the chair of the Commons Treasury committee, acknowledging problems with the making tax digital for VAT helpline. Annexed to the letter was a breakdown of call waiting times for January to May 2019. This showed an average speed of answer during May of 16 minutes, against a target of five minutes. HMRC’s telephony performance ‘has been impacted by ongoing recruitment and staffing shortfalls’, Sir Jonathan said. Staffing levels have now increased and Sir Jonathan confirmed that HMRC, ‘aim to achieve at or around our 5-minute monthly average speed of answer target and maintain this thereafter ensuring normal service for the first significant quarterly filing deadline for MTD on 7 August’.