HMRC has advised the ATT that its agent dedicated line (ADL) will only be able to answer questions on complex self-assessment queries in January 2023, in order to manage its limited resources effectively. The ATT is currently seeking more clarity on the definition of a ‘complex’ query and whether chasing is acceptable if the dates given on the dashboard have passed.
HMRC has advised the ATT that its agent dedicated line (ADL) will only be able to answer questions on complex self-assessment queries in January 2023, in order to manage its limited resources effectively. The ATT is currently seeking more clarity on the definition of a ‘complex’ query and whether chasing is acceptable if the dates given on the dashboard have passed.
