HMRC’s Stakeholder Digest (4 November 2021) rounds up recent developments, including the following:
Publication of HMRC’s annual report and accounts, and the Charter annual report, for the tax year 2020/21. Headline figures include £608.8bn collected in tax revenues, which is 4.4% down on the previous year but still third highest on record.
The Charter report summarises some of the measures HMRC took during the pandemic, noting that the focus on supporting taxpayers (for example, by setting up and running the job support schemes) detracted from HMRC’s capacity in other areas, particularly in terms of responding to letters and dealing with phone queries.
Latest customer service levels are ‘beginning to stabilise’ following the pandemic, although HMRC has ‘further to go to get back to a pre-pandemic position’.
HMRC’s Stakeholder Digest (4 November 2021) rounds up recent developments, including the following:
Publication of HMRC’s annual report and accounts, and the Charter annual report, for the tax year 2020/21. Headline figures include £608.8bn collected in tax revenues, which is 4.4% down on the previous year but still third highest on record.
The Charter report summarises some of the measures HMRC took during the pandemic, noting that the focus on supporting taxpayers (for example, by setting up and running the job support schemes) detracted from HMRC’s capacity in other areas, particularly in terms of responding to letters and dealing with phone queries.
Latest customer service levels are ‘beginning to stabilise’ following the pandemic, although HMRC has ‘further to go to get back to a pre-pandemic position’.
