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Operational Taxes Management

Chris Tragheim, Partner, and James Guthrie, Director, Deloitte & Touche LLP, discuss how financial institutions balance the needs of customers with those of revenue authorities

 
Chris Tragheim Partner and James Guthrie Director Deloitte & Touche LLP discuss how financial institutions balance the needs of customers with those of revenue authorities
 
Global financial institutions spend a considerable amount of time and money building loyalty and trust with their customers — by developing superior customer service delivering consistent communication and offering financial rewards. However these efforts can be undermined through the poor management of operational taxes.
 
Operational taxes are broadly the tax liabilities of customers of a company rather than the company itself. Why might these trigger risks for a financial institution? In short because they are...

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