In response to ‘considerable pressure from members’, the CIOT, ICAEW, ICAS and ATT have written a joint letter to Myrtle Lloyd, director general for customer services at HMRC, expressing ‘long-standing concerns’ over customer service levels.
‘In a virtually unprecedented action’, according to Sarah Saunders, personal tax manager at RSM, a number of issues have now been raised concerning the ‘problems this is causing tax professionals and the public’. This includes:
In the letter, the professional bodies say they have all largely refrained from making public statements or media comment expressing concerns about HMRC’s performance standards. ‘However, we are under considerable pressure from our members to demonstrate what we are doing about poor HMRC performance levels and to raise the issues with government, parliamentary committees and the media. The impact on individuals and businesses of these delays is considerable.’
In response to ‘considerable pressure from members’, the CIOT, ICAEW, ICAS and ATT have written a joint letter to Myrtle Lloyd, director general for customer services at HMRC, expressing ‘long-standing concerns’ over customer service levels.
‘In a virtually unprecedented action’, according to Sarah Saunders, personal tax manager at RSM, a number of issues have now been raised concerning the ‘problems this is causing tax professionals and the public’. This includes:
In the letter, the professional bodies say they have all largely refrained from making public statements or media comment expressing concerns about HMRC’s performance standards. ‘However, we are under considerable pressure from our members to demonstrate what we are doing about poor HMRC performance levels and to raise the issues with government, parliamentary committees and the media. The impact on individuals and businesses of these delays is considerable.’