Improved customer service remains a strong commitment from HMRC despite the ever increasing pressure after the 2010 Spending Review. Richard Clarke and Jessica McLellan provide the analysis
Long before the 2010 Comprehensive Spending Review HMRC in common with other departments critically examined its structures and costs to be able to justify its effectiveness to Ministers. As the revenue collecting department HMRC has the added obligation of demonstrating that its structure and processes deliver the tax take that the Government depends on. The £7 billion reduction in the tax gap targeted in the Spending Review is another indication of pressure HMRC faces in this area.
HMRC is often caught in the cross-fire of public opinion: the row that followed the news that 5.7 million people had paid the wrong amount of tax through PAYE over the last two years portrayed the Department as disorganised and poor with technology; statements...
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Improved customer service remains a strong commitment from HMRC despite the ever increasing pressure after the 2010 Spending Review. Richard Clarke and Jessica McLellan provide the analysis
Long before the 2010 Comprehensive Spending Review HMRC in common with other departments critically examined its structures and costs to be able to justify its effectiveness to Ministers. As the revenue collecting department HMRC has the added obligation of demonstrating that its structure and processes deliver the tax take that the Government depends on. The £7 billion reduction in the tax gap targeted in the Spending Review is another indication of pressure HMRC faces in this area.
HMRC is often caught in the cross-fire of public opinion: the row that followed the news that 5.7 million people had paid the wrong amount of tax through PAYE over the last two years portrayed the Department as disorganised and poor with technology; statements...
If you or your firm subscribes to Taxjournal.com, please click the login box below:
If you do not subscribe but are a registered user, please enter your details in the following boxes:
