A recent survey undertaken by the Clifford Chance dispute resolution team which covered industries ranging from financial services hedge funds media mining telecommunications oil and gas insurance and retail has revealed that leading tax professionals experience significant frustration when dealing with HMRC to resolve their disputes. Twenty-five organisations took part. This is a summary of the outcome expressing the participants’ ongoing frustrations – in their own words – when they reach out to HMRC to resolve their dispute.
It has been widely recognised that HMRC’s litigation and settlement strategy (LSS) was intended to be a framework within which HMRC would litigate or settle disputes. Taxpayers particularly welcomed HMRC’s approach to facilitate constructive engagement and in particular to...
