A roadmap for the single customer account for individuals should set out key development stages at which additional functionality or areas of tax will be added, together with target dates.
HMRC should plan a staged launch for the new account to help taxpayers engage with the new system as soon as it is rolled out and also as additional functionality is added.
The account will need to handle an increasing variety of claims and elections and should also include the state pension and potentially some social security benefits.
HMRC should overhaul the PAYE system at the same time, given that PAYE data underpins the account.
Agent access must be built in from the beginning.
HMRC should also consider improvements to the personal tax account in the short term, such as prompts relating to the HICBC.
A roadmap for the single customer account for individuals should set out key development stages at which additional functionality or areas of tax will be added, together with target dates.
HMRC should plan a staged launch for the new account to help taxpayers engage with the new system as soon as it is rolled out and also as additional functionality is added.
The account will need to handle an increasing variety of claims and elections and should also include the state pension and potentially some social security benefits.
HMRC should overhaul the PAYE system at the same time, given that PAYE data underpins the account.
Agent access must be built in from the beginning.
HMRC should also consider improvements to the personal tax account in the short term, such as prompts relating to the HICBC.
