Jesminara Rahman is a tax investigation specialist and accredited ADR mediator. She has been resolving tax disputes successfully for taxpayers and agents, and has more than 23 years’ experience in tax investigations. She spent 15 years with HMRC as a caseworker, compliance manager and the ADR design lead, implementing ADR as a national HMRC service. Email: jasmin@taxresolute.com; tel: 0750 803 4311.