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HMRC extends trial for responding to older post

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Since 10 July 2023, an HMRC taskforce has been focusing on clearing post over 12 months old.

Agents registered for the agent account manager service can use HMRC’s agents’ issue resolution service online form to escalate any ‘client-specific issues or problems’, including chasing up post that is more than 12 months old.

HMRC reviewed this initiative at the beginning of August 2023 and has decided to continue its availability, reports the ICAEW. No end date has been given.

See tinyurl.com/extntr, tinyurl.com/ciotresoldpost

Issue: 1630
Categories: News
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