From 7 October 2024 HMRC are making the following changes to its Agent Dedicated Line (ADL) reports the CIOT:
advisers will help with both self-assessment and PAYE queries following agent feedback that a combined resource would be more efficient in dealing with complex cases;
HMRC’s agent webchat service will also now cover self-assessment and PAYE;
advisers will discuss a maximum of five ‘customers’ per call or webchat session to ensure a fair service is offered to as many agents as possible;
agents with queries about repayment claims should use HMRC’s online ‘Where’s My Reply’ service checking whether the expected reply date has already passed before using either the webchat (for PAYE repayments) or a new telephone service (for SA) - this means that self-assessment repayments will not be dealt with via the main ADL.
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From 7 October 2024 HMRC are making the following changes to its Agent Dedicated Line (ADL) reports the CIOT:
advisers will help with both self-assessment and PAYE queries following agent feedback that a combined resource would be more efficient in dealing with complex cases;
HMRC’s agent webchat service will also now cover self-assessment and PAYE;
advisers will discuss a maximum of five ‘customers’ per call or webchat session to ensure a fair service is offered to as many agents as possible;
agents with queries about repayment claims should use HMRC’s online ‘Where’s My Reply’ service checking whether the expected reply date has already passed before using either the webchat (for PAYE repayments) or a new telephone service (for SA) - this means that self-assessment repayments will not be dealt with via the main ADL.
If you or your firm subscribes to Taxjournal.com, please click the login box below:
If you do not subscribe but are a registered user, please enter your details in the following boxes:
