Dave Hartnett explains HMRC's customer-centric strategy for VAT services, which includes the transition from paper transactions to a digital future
This article is a synopsis of a speech recently given by Dave Hartnett to VAT practitioners
VAT is a crucial part of HMRC’s business delivering £90.3bn to the Exchequer in 2010/11 almost one fifth of total tax revenues (see HMRC’s Annual Report and Accounts 2010/11).
In recognition of the key contribution VAT makes we have recently given it more prominence by creating a new VAT Directorate.
This article discusses how HMRC’s customer-centric strategy applies to VAT examines the tax authority’s approach to some of the recent VAT changes and anticipates future changes to the VAT landscape.
