‘How we use your information’: HMRC routinely examine and obtain business records, which can contain personal data such as employee and customer data;
‘Artificial Intelligence, analytics and machine learning’: HMRC will only use Artificial Intelligence (AI), including analytics and machine learning where the law allows for the purposes of the assessment or collection of a tax or duty, or the prevention or detection of crime. HMRC’s use of AI does not replace human judgement and customer services processes always involve human agents; and
‘Automated decision-making’: section updated to include circumstances when automated decision-making is allowed.
‘How we use your information’: HMRC routinely examine and obtain business records, which can contain personal data such as employee and customer data;
‘Artificial Intelligence, analytics and machine learning’: HMRC will only use Artificial Intelligence (AI), including analytics and machine learning where the law allows for the purposes of the assessment or collection of a tax or duty, or the prevention or detection of crime. HMRC’s use of AI does not replace human judgement and customer services processes always involve human agents; and
‘Automated decision-making’: section updated to include circumstances when automated decision-making is allowed.
