In a visit to HMRC’s Stratford office last week, James Murray MP, the new Exchequer Secretary to the Treasury (XST), set out his top three priorities for the department over the next five years.
The first priority is, unsurprisingly, bringing in tax ‘to make sure that everyone pays the tax they owe’. The second priority is improving HMRC customer services: ‘It’s clear that we need to do more to improve customer service including phone lines, as well as making the digital first strategy a success’. Thirdly, ‘we need to improve our foundation. Long term-improvements need a much better digital offer,’ Murray said.
In a visit to HMRC’s Stratford office last week, James Murray MP, the new Exchequer Secretary to the Treasury (XST), set out his top three priorities for the department over the next five years.
The first priority is, unsurprisingly, bringing in tax ‘to make sure that everyone pays the tax they owe’. The second priority is improving HMRC customer services: ‘It’s clear that we need to do more to improve customer service including phone lines, as well as making the digital first strategy a success’. Thirdly, ‘we need to improve our foundation. Long term-improvements need a much better digital offer,’ Murray said.
